Part-Time Inbound Sales / Call Center – Elkins – Now Hiring
Job Description
The Call Center Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Call Center Representative is expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs.
ESSENTIAL FUNCTIONS:
• Suggestively sell clients products and services.
• A customer service agent’s duty is to generate sales of our client’s services and products and must represent TRG Customer Solutions and its clients with the utmost integrity and professionalism.
• Consistently meets established program requirements.
• Provides exceptional customer service and maintains established acceptance rating on quality monitoring tests.
• Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
• Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
• Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
• Clearly understands the practices and procedures of the department and job responsibilities.
• Offers feedback to quality supervisor always based on errors or improving results.
• Operates a computer system effectively.
• Attends and actively participates in all required training programs. Shows eagerness and capacity to learn new products and programs. Provides feedback and suggestions to Supervisors for program improvement.
Requirements PREREQUISITES:
• High School diploma or equivalent is required.
• Minimum 6 months experience in both sales and customer service.
• Strong interpersonal and verbal communication skills. Effectively translates complex information into common terms.
• Basic-Intermediate computer skills
How to Apply
Apply Online or please go to http://www.trgcs.com/joinus.html to apply. Requisition Number: 12-0076. Or you can email your resume to Recruitment@trgcustomersolutions.com
TRG Customer Solutions is an Equal Opportunity Employer. Candidates must be 18 to apply.
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Comment made by Wanda Kirk on Jun 18th 2012 at 8:47 pm:
I am interested in a freelance writing position, have three years newspaper experience, a creative writing course and was an English tutor. I have also studied marketing. With these combinations you should find me useful.